5 Things Your Customers Aren't Telling You

There is a must-read article over at The Consumerist about 5 Things Your Customers Aren't Telling You.

1. You don't need marketing, you need better products.
2. Your customers aren't listening to you.
3. Privacy is more important than you might think.
4. Ignore customer feedback and complaints at your peril.
5. Have you ever tried telling the truth?

Go to the original post (here) to read the whole thing with explanations of each.